With the AppleCare Premium Service and Support Plan, you'll receive up to three years(2) of up-and-running telephone and email support(3) and onsite hardware service.(4) The plan covers Xserve or Xserve RAID hardware and Mac OS X Server software. If you experience a problem, Apple technical support experts are available 24 hours a day to help you determine if it's a hardware failure or a Mac OS X Server configuration issue. In either case, they'll work to get your system up and running quickly. And because Apple hardware and software are uniquely integrated, there's only one AppleCare number to call.
The AppleCare Premium Service and Support Plan delivers up-and-running telephone and email support within 30 minutes ? 24 hours a day, seven days a week.(3) The hardware repair coverage provides onsite response within four hours during business hours, and next-day onsite response when you contact AppleCare after business hours. (Terms apply.(4)) With the AppleCare Premium Service and Support Plan, you'll have the assurance that Apple-authorized technicians will perform repairs using genuine Apple parts.
To minimize downtime, Apple also offers AppleCare Service Parts Kits for Xserve and Xserve RAID. These kits are designed for quick and easy swapping of crucial parts; no special training or certification is required. AppleCare Service Parts Kits let you keep key modules handy to address the most common hardware failures. When you combine the AppleCare Premium Service and Support Plan with an AppleCare Service Parts Kit, Apple experts can often help you troubleshoot and fix your system right over the phone ? day or night ? so you won't have to wait for a technician.
Training and support resources available on the AppleCare support website can also help you keep your systems running smoothly. This easy-to-use website publishes in-depth product information, training on hardware and software installation and configuration, and technical resources, including the AppleCare Knowledge Base, discussions, and downloadable software on Apple's Featured Software website.
Powerful server solutions require expert service and support to match. With the AppleCare Premium Service and Support Plan ? and other world-class AppleCare products ? you'll get responsive and reliable technical support for your critical server deployments.
Features
- (1) A separate AppleCare Premium Service and Support Plan must be purchased for each Xserve or Xserve RAID system to be covered
- (2) Coverage ends three years after date of Xserve or Xserve RAID purchase
- (3) Local telephone fees may apply. Telephone numbers and hours of operation may vary and are subject to change
- (4) Represents typical response times. Actual onsite response time and availability of onsite service depend on location
