In addition to all the services of the Premium package, Platinum customers have the right to a replacement unit for the period of the repair. In most regions a replacement unit can be made available free of charge within 24 hours. And so that the camera doesn‘t fail in the first place, firsttime maintenance by Customer Service is free of charge, and this also includes the  camera shutter and lens.

The Premium service package extends the full scope of the warranty to two years. Should a defect occur within the first three months, the product is exchanged without further ado. Premium customers also receive a 30% discount on repairs for damage caused by impact and not covered by the warranty.